COVID-19 - Information for our Community

25th March 2020

All Council owned facilities are closed as of midday 25 March 2020. This includes halls and recreation and sporting facilities.


The World Health Organization has announced that COVID-19 is a pandemic. The Department of Health are monitoring and responding to the outbreak, providing information on how you can help slow the spread in Australia and what to do if you have symptoms. For the most up to date information as it's released, visit their website www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert or phone the Coronavirus Health Information Line on 1800 020 080 which operations 24/7.

For more information on COVID-19 and public gatherings, this includes people considering organising, attending or supporting attendance at a public gathering, please read the Department of Health's information sheet Advice for Organising Public Gatherings. Further information sheets can be found at www.health.gov.au/covid19-resources.

What do I need to do?

Everyone must practise good hygiene to protect against infection and prevent the virus spreading and adhere to social distancing requirements.

Good hygiene includes:

  • covering your coughs and sneezes with your elbow or a tissue
  • disposing of tissues properly
  • washing your hands often with soap and water, including before and after eating and after going to the toilet
  • using alcohol-based hand sanitisers
  • cleaning and disinfecting surfaces
  • if you are sick, avoiding contact with others and staying more than 1.5 metres away from people

How does it affect our community?

Effective from 5pm Monday 23 March 2020 and until further notice the Council Customer Service Centre at the Homemaker Centre has closed its doors to face to face services. Community members are being encouraged to seek customer service via email council@mountbarker.sa.gov.au or telephone on 8391 7200.

Council’s Strategic Projects, Planning Policy, Economic Development and Sustainable Futures staff are all still available for contact. They are ready to assist with matters relating to open space, main streets, recreation and community facilities planning, major strategic projects, environmental and economic development related matters. The team is also available to answer enquiries regarding current development plan amendments and the planned implementation of the Planning and Design Code. Please phone 8391 7200.

Planning and Development

Section 7 (conveyancing settlement) search services will continue as per normal. Planning and building enquiries can occur via phone/email forwarded to the “Duty Planner”.

If you are looking to lodge a new development application this is best done by email lodgement@mountbarker.sa.gov.au (post is also acceptable).

At this time Council can receive development application payments via credit card, details to be provided through email. Please be assured that all credit card details are destroyed immediately post payment.

Online Payments

We encourage everyone to use our online payment services. You will find them a convenient, safe and secure way to make online payments wherever and whenever suits you.

By internet Council is able to accept rates, infringement payments and debtor payments by credit card. You can now make your payment at any time of day, conveniently from wherever you access the internet. Make a Payment

By Mail Make cheque or money order payable to 'Mount Barker District Council'. Mail with bottom portion of the Rate Notice to: Mount Barker District Council PO Box 54 MOUNT BARKER SA 5251. Mark cheques 'Not Negotiable'. Note Post-dated cheques will not be accepted.

Australia Post Take your Rate Notice intact – do not remove the Payment Slip – to any Australia Post Office or Post Office Agency anywhere in Australia Online via Australia Post Bill Pay

By Phone You may pay by Mastercard or Visa Card via this service which is available 24 hours a day, 7 days a week. Have the Rate Notice and your Credit Card handy. 1300 604 214 Your Assessment Number is on the front of your Rate Notice and call is charged at a Local Call Rate.

By BPAY Contact participating bank, credit union or building society to make direct payment from your cheque, savings or credit card account. Biller Code: 3301 Your Reference Number is on the front of the Rate Notice.

Electronic Delivery of Rates Notice ratepayers can now opt to receive, pay and store quarterly rates notices electronically via EZYbill and BPAY view. To find out more click here.

Windmill Hill Waste Transfer Station

The Windmill Hill Waste Transfer Station remains open and social distancing measures are being applied. In the interest of public health and safety please note the following changes apply:

  • Payment is only accepted by eftpos or preauthorised accounts (no cash sales).
  • Please ‘STOP’ at the stop sign and remain in your vehicle, where you will be served by one of our staff members and receive further instructions.
  • Please do not enter the site if you are unwell and showing symptoms of fever, cough, sore throat and shortness of breath, or have been in contact with a confirmed coronavirus (COVID-19) case.

Please be reassured that essential services like wastewater collection and treatment, kerbside waste collection and civil maintenance and parks and gardens services continue as per normal.

Effective from 5pm Monday 23 March 2020 and until further notice the Mount Barker Community Library in Dumas Street has closed its doors to face to face services.

Call and Collect Service

A ‘Call and Collect Service’ is available to pick up items on holds from the library. This service will be available Monday to Friday 10am-5pm and Saturday 10am to 1pm.

How to use this service

  1. Place items on hold using the SA Libraries App OR online at library.mountbarker.sa.gov.au
  2. Wait for notification (sms, email, post) indicating that your hold is available.
  3. Call the library on 8393 6400 to ensure the item is ready for collection and advise the library of the time you will be coming to collect your hold.
  4. Come into the new library entrance foyer and collect the bag/s with your name on it. Items can still be returned via the outside chute.

Digital Services

Digital Services are available via the FREE Libraries SA App which can be downloaded to find out more about the digital services on offer. This service offering includes eBooks, eAudiobooks, digital magazines and movies, online training, children’s activities and more via our catalogue https://library.mountbarker.sa.gov.au

If you need any assistance with your PIN, accessing the digital resources or have any further questions, please call the library on 8393 6400.

A number of community activities/events have been cancelled/postponed. They are:

EventDateStatus
Mount Barker Football Club Opening Event in Stephen Street21 Marchpostponed
Mount Barker Show28 Marchcancelled
Horses in Action29 Marchcancelled
Conquer the Summit29 Marchpostponed to 30 August
Feel Good Friday @ Newenham3 AprilCancelled
St Marks School Fete4 Aprilpostponed
Small Acreage Field Day4-5 Aprilcancelled
Hymns & Classics in Hahndorf5 Aprilpostponed
Meadows 4 Day Easter Fair10-13 Aprilcancelled
Macclesfield Twilight ANZAC Day19 Aprilcancelled
Nature Play Forest Festival22 Aprilcancelled
ANZAC Day services at Echunga, Mount Barker, Nairne, Littlehampton, Kanmantoo, Meadows, Hahndorf25 Aprilcancelled
Hahndorf Academy- Imagine the Past3 MayPostponed
Hahndorf Band Festival9 Maypostponed
Hills Art Collective May Exhibition9-17 Maycancelled
Steam Ranger Family Day24 Maycancelled
Spinners & Weavers Open Day30 Maypostponed to 7th Nov

We regret that the JP Day Room service supported by Council will not be operating until further notice.

To find a Justice of the Peace in your area, visit the Attorney-General's website

Effective from 5 pm Monday 23 March 2020 and until further notice the Adelaide Hills Visitor Information Centre in Main Road Hahndorf has closed its doors to face to face services.

Visitor numbers are envisaged to be very low in Hahndorf, notwithstanding, the provision of pick up visitor tourism information bags, website bookings and information updates, social media monitoring and response to telephone and email visitor enquiries will continue.

The following arrangements have been implemented and are available until further notice:

  • Staff will attend to phone calls between 10am and 3pm daily (7 days)
  • Staff will attend to emails, phone messages, and social page messages Monday to Friday between 10am and 3pm
  • The tourism website and online booking system will be fully functional 24/7 – www.AdelaideHills.org.au
  • Selected tourism brochures, maps and other printed material may be collected from the Visitor Centre / Hahndorf Academy Foyer, 68 Main Street, Hahndorf between 10am and 3pm Monday to Friday

Phone (08) 8393 7600
Phone International: +61 8 8393 7600
Email vic@adelaidehills.org.au

As the COVID-19 situation develops, we understand this is a critical time for your business. We will continue to share options for assistance in order to support your business, and we will update this site with any new or updated information as it is announced.

The Commonwealth Government have provided details on their Economic Response to the Coronavirus and released a fact sheet on Cash flow assistance for business.

The Commonwealth Government is providing up to $100,000 to eligible small and medium sized businesses, and not‑for-profits (including charities) that employ people, with a minimum payment of $20,000.  These payments are designed to help businesses’ and not-for-profits’ cash flow so you can keep operating, pay your rent, electricity and other bills and retain staff.

If you are experiencing difficulties emergency tailored support is available at the Australian Tax Office Infoline for Businesses impacted by COVID19. Call 1800 806 218.

A collection of resources and factsheets are also available for the general public and industry about COVID-19 on the Commonwealth Department of Health

Information for Business and Industry - COVID-19 are available on the Government of South Australia - SA Health website page. Visit their Health Alerts page for information for doctors about communicable disease and public health. Visit their Media Releases page for the latest news and updates.

Advice, updates and support to help your workplace plan and respond to coronavirus (COVID-19) is also available at business.sa.gov.au.

Safework SA can also assist you with your business WHS obligations during the current time.

Business SA has also released an Employer Guide that is available for free download.