COVID-19 - Information for our Community
For a variety of COVID-19 related information around health, staying connected, financial support, accommodation, church/faith and transport, visit our Community Information pages. Information about local services included.
- Updates Updates
- Council Services Council Services
- Library Library
- Justice of the Peace Justice of the Peace
- Adelaide Hills VIC Adelaide Hills VIC
- Business Support Business Support
19 August 2020
Social Options and Mount Barker Shopping Shuttle
The Social Options program and Mount Barker Shopping Shuttle has resumed in a modified format with COVID-safe practices in place. These services will continue in this modified format providing the COVID-19 situation in South Australia remains free of community transmission.
Community Bus Charter
The Community Bus Charter service is available but only half capacity will be permitted on the bus to maintain social distancing.
25 June 2020
We are pleased to advise the toy library will be reopening on Monday 29th of June at 5pm. All toy returns will remain on your card for a quarantine period.
Unfortunately, regular programs including Story time, Giggle time, Knit, Stitch, Knot and Book Clubs will not be recommencing during this phase.
For further information regarding the library services including FAQs visit the library page.
9 June 2020
Witnessing Statutory Declarations
The State Government has put in place a temporary arrangement that has expanded the categories of witnesses for South Australian Statutory Declarations that now includes Council Members and some staff.
Social distancing principles will be observed should anyone attend Council’s Local Government Centre (6 Dutton Road, Mount Barker) for this service. Alternatively visit the Council Member contact information page.
If you require the services of a Justice of the Peace, this service is available at the offices of Dan Cregan MP, Member for Kavel (48 Hutchinson Street, Mount Barker) and Rebekha Sharkie MP, Federal Member for Mayo (1/72 Gawler Street, Mount Barker).
21 May 2020
Customer Service Centre Reopening Monday 25 May
From Monday 25 May the doors to Council’s Customer Service Centre will reopen following the easing of COVID-19 restrictions earlier this month.
During this first phase the number of customers permitted in the foyer area will be restricted to a maximum of 10 people and only 2 people will be able to use the lift to the first floor at any one time.
The preferred method of payment at the Customer Service Centre will be by card.
Hand sanitizer will be available for customers to use and we ask that social distancing requirements and observance of signs and any instructions be adhered to.
Don’t forget, if visiting us doesn’t feel right for you yet we can help out over the phone 8391 7200.
Adelaide Hills Visitor Information Centre Reopening Monday 25 May
From 10 am Monday 25 May the doors to the Adelaide Hills Visitor Information Centre will also reopen its doors.
Update 12 May 2020
A Phased Approach to Reopen the Library
The South Australian Premier announced that from 11 May 2020 libraries can commence the process of opening to the public.
It will take some time for us to make changes in order to meet new health and safety requirements and it will be a little while longer before we can offer the full range of services from the library.
The GREAT news is that we will be in a position to open the library doors from Monday 18 May.
During this first phase the number of customers in the library will be restricted to a maximum of 10 people at any one time.
The 𝘊𝘢𝘭𝘭 𝘢𝘯𝘥 𝘊𝘰𝘭𝘭𝘦𝘤𝘵 service will also be offered again from Monday 18 May. Holds may be placed from 12 May 2020 and will be available for collection after receiving a notification.
We will be opening our returns chute on Wednesday 13 May to help with the backlog of returns and begin quarantining items before they are able to be borrowed again. Items will remain on your card during the quarantined period. We strongly encourage you to start returning your borrowed items from this date so that they are available again as soon as possible.
Fewer computers will be available when we reopen to ensure social distancing requirements between workstations is maintained and computers must be pre-booked with 30 minute timeslots available. You can do this from our website https://library.mountbarker.sa.gov.au or call us on 8393 6400.
Unfortunately, the Toy Library will remain closed and regular programs including: Story time; Giggle time; Knit, Stich, Knot; and Book Clubs will not be recommencing at this time.
Customers are encouraged to make short visits and limit activity to browsing collections, borrowing resources, using pre-booked computers and seeking assistance with access to the library’s digital resources.
We know how much you love the library and we can’t wait to welcome everyone back. Further information is available in our FAQs
If you have any questions please call the library on 8393 6400.
Update 11 May 2020
South Australia assesses the current situation based on the Prime Minister and the National Cabinet’s positions, and advice from SA Health on the specific circumstances in our state.
On 8 May 2020, National Cabinet agreed to a first phase of easing certain COVID-19 restrictions. Based on expert advice by the Australian Health Protection Principal Committee, National Cabinet decided that states and territories should determine how to implement this in response to their unique circumstances and success to date in flattening the curve.
A South Australian roadmap has been developed to detail the stage of easing of restrictions and will start from 11 May. This is subject to public health performance and the State Co-ordinator’s assessment of the situation at that time.
For detailed information about step 1 of SA’s recovery visit www.covid-19.sa.gov.au/recovery
Update 5 May 2020
Grants SA - COVID-19 Support Grant
Grants SA is a one-off project-funding program that provides grants to not-for-profit community organisations to improve community participation, wellbeing and quality of life for people living and working in South Australia. The COVID-19 Support Grant is now open. To find out more visit https://dhs.sa.gov.au/services/grants-for-organisations/grants-sa
Update 4 May 2020
Local parks and playgrounds to open
State Government has permitted the safe use of outdoor parks, playgrounds and equipment.
Thank you everyone for all your support in protecting South Australia and avoiding public areas such as parks and playgrounds during the pandemic.
Transmission in the community occurs primarily through person-to-person contact, and less commonly through objects that may have become contaminated in the environment.
While coronavirus, the cause of COVID-19, can survive on a range of surfaces, its survival in the environment is highly variable and depends on a range of factors including temperature and exposure to sunlight.
With fewer cases in the community, the chance of equipment in parks and playgrounds being contaminated with coronavirus is very low. But it is very important we all play our part and follow recommended social distancing and hygiene precautions.
Signage will be prominently displayed around key sites to reinforce requirements such as social distancing (1.5 m from each other), size of gatherings and hygiene requirements.
Council will assess the frequency of cleaning play equipment to guidelines as advised by State Government including:
- Cleaning more regularly at times of high usage or demand
- Cleaning using a detergent-based solution with greater emphasis on high touch equipment/surfaces.
It is also intended that cleaning and disinfection programs for public amenities such as public toilets (that remain open) to be increased as well.
Thank you. Our collective efforts to stop the spread have been worthwhile.
Update 1 May 2020
We know many of you may be facing personal and financial difficulties as a result of Covid-19. If you are experiencing financial difficulties please click on the link below or contact us to discuss how we can support you on 8391 7200 or Email: firstname.lastname@example.org
Update 1 April 2020
It is with great regret that the library are ceasing the Call and Collect Service and closing the returns chute in the ongoing interest of public safety.
On advice from SA Health, Libraries SA and the Australian Government, as of 5pm Friday 3rd April 2020, the library will be closed until further notice. Please be assured that your items have been extended to a 6-week loan period and no penalties will be imposed. No holds are able to be placed during the library closure.
We will continue to monitor the situation closely so that we may reopen as soon as possible. Any updates will be provided on our website and social media.
The library is always open online. Find out more here.
Update 30 March 2020
As of 30 March 2020, outdoor facilities including local playgrounds in all of our townships, skate parks in Mount Barker and Macclesfield, BMX parks at Anembo and Kanmantoo, outside gym equipment along the Mount Barker Linear Trail and Barka Dog Park will be "shut off" to the public as these are now high risk areas.
We apologise for any inconvenience.
Update 25 March 2020
All Council owned facilities are closed as of midday 25 March 2020. This includes halls and recreation and sporting facilities.
The World Health Organization has announced that COVID-19 is a pandemic. The Department of Health are monitoring and responding to the outbreak, providing information on how you can help slow the spread in Australia and what to do if you have symptoms. For the most up to date information as it's released, visit their website www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert or phone the Coronavirus Health Information Line on 1800 020 080 which operations 24/7.
For more information on COVID-19 and public gatherings, this includes people considering organising, attending or supporting attendance at a public gathering, please read the Department of Health's information sheet Advice for Organising Public Gatherings. Further information sheets can be found at www.health.gov.au/resources
Everyone must practise good hygiene to protect against infection and prevent the virus spreading and adhere to social distancing requirements.
Good hygiene includes:
- covering your coughs and sneezes with your elbow or a tissue
- disposing of tissues properly
- washing your hands often with soap and water, including before and after eating and after going to the toilet
- using alcohol-based hand sanitisers
- cleaning and disinfecting surfaces
- if you are sick, avoiding contact with others and staying more than 1.5 metres away from people
Customer Service Centre
From Monday 25 May the doors to Council’s Customer Service Centre will reopen following the easing of COVID-19 restrictions earlier this month.
Planning and Development
Planning and building enquiries can still occur via phone/email forwarded to the “Duty Planner”.
If you are looking to lodge a new development application this is best done by email email@example.com (post is also acceptable).
At this time Council can receive development application payments via credit card, details to be provided through email. Please be assured that all credit card details are destroyed immediately post payment.
Windmill Hill Waste Transfer Station
The Windmill Hill Waste Transfer Station remains open and social distancing measures are being applied. In the interest of public health and safety please note the following changes apply:
- Payment is only accepted by eftpos or preauthorised accounts (no cash sales).
- Please ‘STOP’ at the stop sign and remain in your vehicle, where you will be served by one of our staff members and receive further instructions.
- Please do not enter the site if you are unwell and showing symptoms of fever, cough, sore throat and shortness of breath, or have been in contact with a confirmed coronavirus (COVID-19) case.
Community Programs - Social Options, Home Assist and Community Transport
Community Programs provides support to older residents and other eligible people who need assistance with house cleaning, home and garden maintenance, social connection and transport.
Community Programs continues to support the community but the following changes have been made in light of the COVID-19 pandemic and the risk it poses to our client group.
Effective from 5pm Monday 16 March 2020 and until further notice the Social Options Program ceased providing group and individual outings.
If you are isolated at home, you may feel you need some social connection. Please contact Community Programs on 8391 7234 and we can discuss alternatives such as connecting by phone to other people or a volunteer.
Mount Barker Shopping Shuttle
Effective from 5pm Monday 28 March 2020 and until further notice the Mount Barker Shopping Shuttle has ceased providing transport to go shopping.
Vulnerable residents who cannot or do not wish to go to the shops to buy groceries can ring Community Programs on 8391 7234 and we can assist you to place your grocery order online for home delivery.
Both domestic assistance and home/garden maintenance are being provided as usual. All workers have been trained in infection control measures recommended by SA Health and are implementing those.
Hills Community Transport
Transport is being provided to residents who need to get to essential medical appointments only. Local taxi companies are being utilised and each vehicle is being limited to one passenger only (or two if a couple are travelling together). The taxi companies have implemented infection control measures.
If you have any questions or you need assistance, contact Community Programs on 8391 7234.
We encourage everyone to use our online payment services. You will find them a convenient, safe and secure way to make online payments wherever and whenever suits you, whether it by internet, mail, Australia Post, phone, BPAY or EZYbill. Click here for more information.
The Library is open!
Customers are welcome back to browse the collection, borrow resources, use computers and seek assistance with access to the library’s digital resources.
The toy library is also open and new customers are always welcome. Toy Membership is $20 per family per year and good quality educational toys are available to borrow.
All computers are available for 2 hour bookings and you can book from our website https://library.mountbarker.sa.gov.au or call us on 8393 6400.
We know how much you love the library and we can’t wait see you.
Please stay safe.
We regret that the JP Day Room service supported by Council will not be operating until further notice.
Alternatively, this service is available at the offices of Dan Cregan MP, Member for Kavel (48 Hutchinson Street, Mount Barker) and Rebekha Sharkie MP, Federal Member for Mayo (1/72 Gawler Street, Mount Barker).
To find a Justice of the Peace in your area, visit the Attorney-General's website
As the COVID-19 situation develops, we understand this is a critical time for your business. We will continue to share options for assistance in order to support your business, and we will update this site with any new or updated information as it is announced.
The Commonwealth Government is providing up to $100,000 to eligible small and medium sized businesses, and not‑for-profits (including charities) that employ people, with a minimum payment of $20,000. These payments are designed to help businesses’ and not-for-profits’ cash flow so you can keep operating, pay your rent, electricity and other bills and retain staff.
Further information from the Commonwealth Government about coronavirus and support for business can be found at www.business.gov.au
Information about the JobKeeper Payment for employers and employees can be found here.
A collection of resources and factsheets are also available for the general public and industry about COVID-19 on the Commonwealth Department of Health
Information for Business and Industry - COVID-19 are available on the Government of South Australia - SA Health website page. Visit their Health Alerts page for information for doctors about communicable disease and public health. Visit their Media Releases page for the latest news and updates.
Supporting Business in South Australia
Advice, updates and support to help your workplace plan and respond to coronavirus (COVID-19) is also available at business.sa.gov.au. Keep up to date with their news and events at business.sa.gov.au/news-events
Safework SA can also assist you with your business WHS obligations during the current time.
Business SA has also released an Employer Guide that is available for free download.
COVID-19 Related Funding
A full consolidated list of COVID-19 related funding and other grants can be found at the Hills and Coast grant finder https://rdahc.grantguru.com.au/bushfire-drought-and-disaster-funding/
$10,000 Emergency Cash Grants for Small Businesses
(Applications for the grant will be open until 1 June 2020. It is recommend that all applications are received by 31 May 2020 to avoid on-line delays)
Small businesses and not-for-profit entities that employ South Australians who have been highly impacted by the COVID-19 pandemic may be eligible to receive a $10,000 grant to support the operation of their business. The grant is being funded from the State Government’s $650 million Jobs Rescue Package. For more information visit www.treasury.sa.gov.au/Growing-South-Australia/COVID-19
For information about support available for the tourism industry, visit the South Australian Tourism Commission website tourism.sa.gov.au/events-and-industry/industry-support/coronavirus
There are also tools, resources and information available at www.adelaidehills.org.au/covid-19