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Cudlee Creek Fire Emergency Response & Recovery Information & Quick Links

23rd March 2020

On this page

After Hours Emergency Contact Service
Bushfire support and assistance
Ongoing updates
Business Support

Grants and Financial Assistance
Livestock Management and Land Management
Potential hazards on your property
Property Clearing - Native Vegetation
Recovery Hotline
Relief Centre/Recovery Centre
Reunite with Family and Friends
Road conditions
Valuer-General's Media Communication for the State's Bushfire Affected Communities
Waste Management


Emergency Response Quick Links

After Hours Emergency Contact Service

Please contact 8391 7200 for all after hours emergency services.

Bushfire support and assistance

Due to the devastating fires in the Adelaide Hills, there are a number of members of our community who are in need of support or information. Below is a range of information that may assist if your home or property has been impacted by fires.

Stay updated by following us on Facebook

Ongoing updates

A Cudlee Creek fire recovery newsletter has been created and is intended to keep the community informed about what is happening in the recovery process and how the recovery team can assist you. The newsletter is an important source of information on a range of topics over the coming months. It is also encouraged to regularly visit the Cudlee Creek fire recovery web page at to stay up-to-date with what is in place to support you in your recovery.

Cudlee Creek Fire Recovery Newsletter - 15 May 2020

Cudlee Creek Fire Recovery Newsletter - 30 April 2020

Cudlee Creek Fire Recovery Newsletter - 17 April 2020

Cudlee Creek Fire Recovery Newsletter - 7 April 2020

Cudlee Creek Fire Recovery Newsletter - Issue 5 | 23 March 2020

Cudlee Creek Fire Recovery Newsletter - Issue 4 | 11 March 2020

Cudlee Creek Fire Recovery Newsletter - Issue 3 | 19 February 2020

Cudlee Creek Fire Recovery Newsletter - Issue 2 | 4 February 2020

Cudlee Creek Fire Recovery Newsletter - Issue 1 | 23 January 2020

Recovery Matters Summer 2020

Community Recovery Package for South Australia

The Federal Minister for Agriculture, Drought and Emergency Management David Littleproud and South Australian Minister for Human Services Michelle Lensink on 10 February 2020 announced further funding for fire-impacted areas of South Australia ensuring continued support for local communities’ fire recovery.

The community recovery package includes:

  • $1.3m Community Recovery and Resilience Program for community recovery officers and target grants for local recovery efforts
  • $3m Tourism Recovery Package for marketing assistance in the tourism reliant areas; and
  • $250,000 Blaze Aid Support Program for volunteer help

A further $1.4m will support a targeted community recovery and resilience effort in the Mount Barker District Council area.

Media releases:

Community Recovery Package for South Australia - Joint Media Release from the Hon David Littleproud MP and the Hon Michelle Lensink MLC

Media Release - Rebekha Sharkie MP - Funding injection for bushfire recovery welcome news for Mayo

Media Release - Federal Funding Bushfire Recovery

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Business Support

Small Business Grants

Today the Federal Government announced a new small business bushfire support package in the form of grants, low-interest loans, and the extension of lodgement deferrals.

Small businesses impacted by the bushfires will be afforded up to $50,000 in tax-free grants and loans of up to $500,000 for business that have 'suffered significant asset loss or a significant loss of revenue.' The loans will be up for 10 years and set at 50 per cent of the 10-year Commonwealth government bond rate-currently 0.6 per cent. There will also be a repayment holiday of up to two years, with no interest accruing during this period.

For a complete list of support services provided by the Federal Government at this time, visit

Tax Relief for Bushfire impacted Businesses

The ATO will now extend its automatic deferral program for those in impacted postcodes to 28 May 2020 to lodge and pay business activity statements and income tax returns.

Impacted businesses that pay their Pay-As-You-Go instalments quarterly are also allowed to vary these instalments to zero for the December 2019 quarter and claim a refund for any instalments made in the September 2019 quarter.

The government’s latest announcement comes after Prime Minister Scott Morrison, Treasurer Josh Frydenberg, and Minister for Employment, Skills, Small and Family Business Senator Michaelia Cash hosted a small business round-table with small business peak bodies, industry groups, and representatives to discuss a range of initiatives to support businesses impacted by the bushfires.

The government will also establish a small business bushfire financial support hotline, staffed by small business specialist financial counsellors who will be able to provide information on the assistance and support available to small businesses in bushfire affected regions.

Funding for 10 additional financial counsellors with the ability to provide advice to around 100 small businesses a day will also be provided.

South Australian Support

Contacts and services

If your business has been affected by bushfire, the following support services are available to help you recover:

Grants for small businesses in South Australia

The South Australian Government has partnered with the Australian Government to offer financial assistance to those impacted by bushfires.

Financial assistance of up to $10,000 is available to impacted small businesses in the Adelaide Hills, Kangaroo Island, Mount Barker, Murray Bridge, Mid Murray, Yorke Peninsula and Kingston district council areas for costs associated with clean-up, restoration and rebuilding.

Bushfire affected primary producers can also seek relevant grants and services. For more information, visit Recovery grants for bushfire affected communities in South Australia.

Do you have skills that can help our business community?

The Department for Trade and Investment is looking into long-term planning for businesses that have been affected by the recent South Australian bushfires. If you have skills that will be required for businesses to get back on their feet and you think you can help with recovery from the bushfires please leave your contact details at the attached link and the Department will be in contact with you if your specific skill-set is needed

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Please do not donate any more goods.

The Vinnies SA Bushfire Appeal has already been launched to accept funds. The best way you can support those affected is by making a  financial donation - this will enable people to buy what they need when they need it, and take charge of their individual recovery process.

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Grants and Financial Assistance

There are various grants and financial assistance available to South Australians directly affected by the Cudlee Creek fire. To find out what's available, criteria and how to apply visit the Cudlee Creek Fire Recover web page and look for the Grants and financial assistance heading

Information is also shared by SA Recovery via Facebook.

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Livestock Management and Land Management

The links below are to PIRSA's website which has tips for landholders to consider when restoring their agricultural land and properties after bushfires.  A link to emergency contacts is also provided below.

Please do not dispose of animals through General Waste Services

Fact sheets and Emergency Contacts:

Recovering after bushfires – livestock management

Recovering after bushfires – land management

PIRSA Emergency Contacts

As resources allow, Council may be able to assist in digging of shallow trenches.  Please contact Council on 8391 7200 to arrange an inspection.

For assessment of burnt livestock, deceased animals and disposal advice, contact PIRSA hotline 1800 255 556 or refer to the EPA fact sheet - On-farm disposal of animal carcasses

It is recommended that affected farmers and residents contact their insurers prior to disposal of stock. The insurance industry has activated a 24-hour disaster hotline 1800 734 621 for bushfire claims. They can help with claims, even if documents are lost in the fire or unsure about which insurer to claim from.

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Property Clearing – Native Vegetation

Clearing your property, replacing or realigning fencing and replacing access or vehicle tracks may be impacted by the Native Vegetation Act 1991.

For example, in regards to burnt trees, many will reshoot and recover after a fire. Where there is no immediate safety risk to people and property, burnt paddock trees should be retained. If there is a safety risk, a report from a plant health expert is required to be provided to the Native Vegetation Council for approval. If a burnt tree is posing a safety risk or inhibiting access you can remove limbs of a burnt tree or the whole burnt tree (where necessary) if it is within 10m of a house or building.

For more detailed information including FAQs, visit

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Potential hazards on your property

Asbestos: Please organise a licensed removalist to dispose of any materials containing asbestos. Note there are no safe levels for asbestos, asbestos can cause cancer and chronic respiratory diseases. For more information

Other hazards to look out for: Firefighting efforts may have resulted in flame retardant and other slippery materials in and around your property. Tread carefully and be mindful of ground conditions. If you have a septic tank, it may have been weakened in the fire so do not drive or walk over it.

During a bushfire, large volumes of water, either on its own or mixed with foams or fire retardants, can be used to put the fire out. Often, this firewater can find its way to local waterways and impact water quality.

Ash particles may still be present in your home, even after the smoke has gone. Avoid stirring up ash and dust as much as possible. Ash from timber treated with a preservative call Copper Chrome Arsenate (or CCA) contains arsenic which is hazardous if swallowed by young children, pets or grazing animals.

Please be cautious of LPG gas cylinders, medication and exposed chemicals including garden, farm and other general chemicals such as cleaning products.

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Power Outages

SA Power Networks have restored power to many townships in the bushfire affected zone. Crews are not able to access fire grounds until the CFS gives permission and confirms it is safe to do so. Given that several fires have not yet been contained and many areas are still hazardous to access this may not occur for some time.

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Recovery Hotline

If you have been affected by the fires please call 1800 302 787 for information and support. For further information and updates visit

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Relief Centre/Recovery Centre

Lobethal Recovery Centre
Opening hours from 3 February
Monday-Friday: 8am to 6pm
Saturday: 9am to 1pm
Sunday and Public Holidays: closed

For more information

A Cudlee Creek bushfire assistance point (relief centre) was opened at the Mount Barker High School (Wellington Road) to provide emergency relief information and support for those impacted by recent bushfires.  This centre provided a safe haven and other assistance for people unable to return to their home due to the fires. A centre was also established at Highbury.

Updated hours:
Mt Barker Relief Centres
6-8 January: 7am to 7pm Mt Barker only

Due to the establishment of a recovery centre at Lobethal from 7am 6 January the Highbury centre closed at 7:00pm on Sunday 5 January, and Mt Barker centre closed at 7:00pm on Wednesday 8 January.

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Reunite with Family and Friends

The Red Cross has opened its Register Find and Reunite Service for the Cudlee Creek fire. People affected by the fire are encouraged to connect with family and friends by registering online.

The service matches registrations from people affected by an emergency to enquiries made by their loved ones searching for news. Where a match is made, the person who made the enquiry will be notified.

Register through the Red Cross website

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Road Conditions

Understandably, you will want to return home and return to normal life as soon as possible after a bushfire event. However, after a bushfire has passed, roads and affected areas can remain dangerous for some time. Please don't drive through bushfire affected areas to 'have a look', this can cause numerous issues for people genuinely affected, and for emergency and clean up services.

Roads may remain closed due to the significant risks associated with falling trees, areas of active fire and large amounts of emergency service vehicles. Multiple road closures are in place and Police are in attendance. Visit for a full list of closures.

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VALUER-GENERAL’S Media communication for the State’s bushfire affected communities

Residents with property damage impacted by the most recent bushfires, please view the Valuer-General’s communication at

Residents with property loss/damage are encouraged to make contact with the Office of the Valuer General (OVG) to advise of and object to the OVG regarding their valuation.

Office of the Valuer-General’s contact details are as follows:

Phone: 1300 653 346
Objection email:
Customer support email:
Post: GPO Box 1354, ADELAIDE  SA 5001

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Waste Management

The South Australian Government, through Green Industries SA (GISA), is coordinating the waste management response to the Cudlee Creek bushfires. Please refer to their website for a comprehensive summary of what to do and to register your waste needs, in addition to the Council specific information below.

Clean up help

The Federal and State Governments will be covering the clean up costs to help South Australians impacted by the bushfires. The clean-up and debris removal program will make sure farmers, households and businesses get the help they need.

Anyone affected by the bushfires who needs help with the clean-up of debris is encouraged to register their needs through the Green Industries SA website at

For more information click on Media Release - Clean up help for bushfire-affected South Australians (12 February 2020)

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Kerbside bin collection and replacement

Kerbside waste services have returned to normal. Should you experience any delays, missed services or require a replacement kerbside bin please contact Council on 8391 7200.

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Disposal of fire damaged materials

Please contact your insurance company for damaged or burnt material in the first instance. If replacement of fencing and other structures is insured, then it is likely professional disposal is also covered.

  • Fire damaged or burnt building material cannot be disposed of in your general waste bin.
  • Do not disposal of animals through the kerbside general waste services.

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Free Tip Passes at Windmill Hill Transfer Station

Three (3) tip passes per property will be provided, upon request, to all properties within the fire scar area regardless of damage. Each voucher entitles the resident to dispose of one trailer load of domestic general waste or green organic waste (loads limited to 8 x 5 trailer) free of charge. Mixed loads are accepted with the request that separation is as easy as possible upon disposal.

Vouchers are not intended for items covered by insurance, e.g. damaged/destroyed dwellings, structures, and other large assets and will not cover tyres, asbestos, mattresses, large blocks of concrete, large logs, or permapine posts (CCA timber).

Tip passes are accepted at Windmill Hill Transfer Station, 1 Windmill Lane, Totness.

Opening times are printed on passes. Passes need to be handed to gate attendants at time of waste delivery.

To request your tip vouchers

Residents who live in the Cudlee Creek fire scar area should call Council on 8391 7200.Passes can be collected at Local Government Centre, Mount Barker Homemaker Centre (6 Dutton Road, Mount Barker), Monday to Friday, 9am to 5pm or mailed to your postal address. Please provide the following details to obtain a pass:

  • Name
  • Property address
  • Contact number
  • Postal address for vouchers (if required)

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Free Plastic Tank and Irrigation Pipe Disposal

YCA Recycling will accept plastic tanks and plastic irrigation pipe free of charge under the following conditions:

  • Tanks/pipes cannot be contaminated with excessive dirt, timbers etc. (Melted plastic without contamination is acceptable)
  • Photos of the plastic waste should be emailed to marked "Attention: Gary". Gary will provide confirmation of drop off details after assessing the photos. Upon confirmation, residents can take the plastic waste to YCA Recycling, 16-20 Johannsson Road, Wingfield.

Plastic tanks and pipes that are not suitable to be recycled via YCA Recycling will need to be disposed of via the methods below:

  • Windmill Hill Transfer Station, 1 Windmill Lane, Totness.

    Call the Transfer Station on 8388 1099 to discuss any fees and suitable drop off times before taking waste.

  • Brinkley Waste and Recycling Facility, 527 Brinkley Road, Murray Bridge.

    Call the Facility on 8532 6385 to discuss any fees and suitable drop off times before taking waste.

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Free Clean Green Waste Drop Off Days

Additional free clean green waste drop off days have been scheduled at Windmill Hill Transfer Station in February 2020 for all residents. Click here for dates and more details on what can be disposed.

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Permapine posts (CCA timber) – free disposal vouchers

Copper chrome arsenate (CCA) treated timber is wood that has been treated with a preservative containing copper, chromium and arsenic. Please be careful when handling CCA treated timbers.

Green Industries SA (GISA) is coordinating collections and drop off sites for CCA timber from fire affected properties to take CCA timber to landfill.

Bushfire affected residents who have CCA timber (posts only, not ash) can access free disposal vouchers from the Local Recovery Centre at Fabrik Arts and Heritage in the Old Woollen Mill, 1 Lobethal Road, Lobethal.

These vouchers are for the disposal of fire damaged CCA (permapine) posts and logs only. No other waste materials will be accepted and you must have a voucher to dispose of CCA timber.

The opening hours and location for drop-off is printed on the vouchers. Vouchers need to be handed to gate attendants at time of CCA timber waste delivery.

To collect your free CCA timber drop-off voucher, visit the Local Recovery Centre, 1 Lobethal Road, Lobethal.

Ash from burnt CCA posts will not be accepted.

Refer to the GISA website:

Vouchers are not intended for items covered by insurance, e.g. general waste, damaged/destroyed dwellings, structures, and other large assets and will not cover tyres, asbestos, mattresses, large blocks of concrete, large logs, chemicals, e-waste or CCA ash. For general waste disposal you may obtain a tip pass from council for disposal at Windmill Hill Transfer Station – for more information go to Free Tip Passes at Windmill Hill Transfer Station.

Ash from burnt CCA posts

Ash formed through combustion of CCA treated timber contains extremely high concentrations of arsenic and chromium, with some arsenic. Ash presents a high potential risk to human health through inhalation, can contaminate soil, and can also potentially pollute ground water. Ash contamination can make the land unsuitable for agricultural application and be attractive to stock due to its salty taste, presenting a risk to stock health.

If you have ash from CCA-treated timber please contact GISA and register your waste needs to arrange for GISA to safely remove it.

It must be double-bagged, sealed and taken directly to a licenced landfill. When removing CCA treated timber ash, wear protective gloves, disposable overalls, and a P1 or P2 face mask (also known as N95 masks) to minimise exposure to dust. Do not bury CCA treated timber ash.

Keep children and pets away from CCA-treated timber ash until it is removed and always wash your work clothes separately after cutting or sanding CCA-treated timber. Don’t use CAA-treated timber sawdust in mulch, compost or animal feed.

For further information on handling CCA timber go to

Alternatively, this CCA post waste can be disposed of at the following locations (fees apply):

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Free Steel Disposal Options

Residents with damaged steel on their properties are invited to dispose of domestic quantities for free at the Scout Recycling Centre, next to the Windmill Hill Transfer Station.

Sims Metal has also offered fire-affected residents a 10-40m3 skip bin at no delivery/collection cost, with payment for metal collected. Click here for a full list of what is accepted.

Two days' notice is required for skip delivery. Please call Matt Searcy to make your booking: 0401 146 794.

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Bore water for rural residents and farmers

One of Council’s priorities to assist bushfire efforts has been the provision of essential items such as water. We will supply bore water (for livestock) to rural residents and farmers who have been impacted by the fires including those outside of the Mount Barker District Council area.


  1. For access to bore water, an appointment must be scheduled with the Mount Barker District Council. Please call 8391 7200 (all hours).
  2. Only people who have been directly affected by the fires can access bore water.
  3. Bore water is only to be used for livestock watering.
  4. Users of this service are solely responsible for providing a suitable vehicle and or container to safely and legally transport water or engage a cartage contractor.
  5. Council takes no responsibility for bore water quality.
  6. This service is required to comply with all relevant authorities (including EPA).


  1. The property must be within the area affected by the fires.
  2. The property must not be connected to a reticulated water supply network.


To arrange an appointment please call Council’s Customer Service on 8391 7200 (all hours) and a Council staff member will schedule a suitable collection time.

During office hours (9am-5pm) all enquiries regarding the Bushfire Relief Bore Water Allocation can be made to Council’s Maintenance and Operations Department on 8391 7200 or email

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Application form to have water used by the CFS replenished by SA Water

Essential Water Replenishment Request Form

Email your completed form to:

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Emergency Response Quick Links

If there is an immediate threat to life or property
dial Triple 000‚Äč or text 106 for police, fire, or ambulance

CFS Bushfire Information Hotline
1800 362 361

SES Floods and Storms
132 500 (general enquiries to 08 8463 4171)

ABC Emergency

Warnings and information across Australia

South Australian Fire and Emergency Services Commission

Relief Centres, preparation and recovery information

Alert SA (app)

Sources of emergency information in South Australia
Relaunched December 2019

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Page last updated 3.30pm 10 January 2020