Frequently Asked Questions
Council will apply an Annual Service Charge to all properties within the Kerbside Collection Area where a service is provided. A differential Annual Service Charge is imposed in respect to service provided for:
- Properties that receive a standard waste and recycling collection service (Rural and Commercial Properties), and
- Properties that receive a kerbside green waste collection in addition to the standard waste and recycling collection service (Township Residential Properties).
The current services changes can be found in the Rating Policy.
Township Properties - Each residential Rateable Property will receive the following service;
- Waste collection - one weekly waste collection service and one 140L bin;
- Recycling collection - one fortnightly recycling collection service and one 240L recycling bin; and
- Green organics - one fortnightly green organics collection service. From 1 October 2026, residents who apply for new bins will receive a 240L green lidded green organics bin.
Rural Properties - Each residential Rateable Property will receive the following service;
- Waste collection - One weekly waste collection service and one 140L bin; and
- Recycling collection - One fortnightly recycling collection service and one 240L recycling bin
New and Additional Bins - the cost of new 140L (blue/red lid) waste bins and new 240L (yellow lid) recycling bins is included in the Annual Service Charge.
Replacement bins – it depends; please refer to the FAQs below regarding replacement bins.
Green waste bins - from 1 October 2026, residents designated as 'township' who apply for new bins will receive a 240L green lidded bin for green waste. This applies to new bin applications only. Green bins will not be issued retrospectively.
Residential properties within areas classified as 'Township' for the purposes of the kerbside collection receive a fortnightly green waste collection service. To establish whether your property is within this boundary, please refer to our online Kerbside Waste Collection eMaps.
From 1 October 2026, residents designated as 'township' who apply for new bins will receive a 240L green lidded bin for green waste. This applies to new bin applications only. Green bins will not be issued retrospectively. The Council provided green waste bin will be owned by and remain the property Council and must remain with the property.
Damaged Council branded waste, recycling bins or green organics bins will be repaired and/or replaced by Councils contractor only if it can reasonably be demonstrated that the damage was not the fault of the resident (taking into account that all bins have a limited life and their condition will progressively deteriorate with normal use).
Where the damage is deemed by Council to be deliberate or misuse a replacement fee for each bin will then apply.
Damage caused to green organics bins not issued by Council as a result of the contractor may be rectified by SOLO, however this is at the direction of the contractor due to the bin being privately owned.
SOLO can be contacted by phone on (08) 8159 5061 or email at Adelaide.ops@solo.com.au.
The Council branded 140L waste bin, 240L recycling bin and 240L green organics bin will be replaced at no charge where the resident has reported the loss to the police and provided a police report number to Council’s waste contractor, SOLO.
SOLO can be contacted by phone on (08) 8159 5061 or email at Adelaide.ops@solo.com.au.
Property owners requiring a new Kerbside Waste Service are required to complete the Request for Kerbside Refuse Service online form. A minimum of 10 business days are required to process an application. Once approved, Council’s Contractor Solo will arrange for a 140L waste bin (red lid) and 240L recycling bin (yellow lid) to be delivered to your property and will be placed on kerbside for your collection.
From 1 October 2026, residents designated as 'township' who apply for new bins will also receive a 240L green lidded bin for green waste.
In circumstances approved by Council, residents and commercial premises may receive an additional Kerbside Collection Service and will be charged an additional fee for this service. Please apply for this Additional Service through our Request for Kerbside Refuse Service online form.
From 1 July 2024, residents are able to request additional bins as singular bins (not as a set) and will be charged for these bins separately.
From 1 July 2024, residents are able to request additional bins as singular bins (not as a set) and will be charged for these bins separately.
Please refer to the Additional Kerbside Bin page for more information.
Premises classified as exempt from the Kerbside Collection Service by Council will not receive a Kerbside Collection Service or be required to pay the Annual Service Charge.
The only properties that will not be part of the Kerbside Waste Service are those where:
- it is vacant land;
- it is primary production without a dwelling;
- the dwelling is demonstrated as unsuitable for human habitation; or
- it has been determined that the contractors collection vehicle is unable to access the location of the property and an alternative collection point has not been agreed.
Council will provide the following services for commercial and industrial premises (per rateable property) within the Kerbside Collection Area:
- One weekly waste collection service and one 140L bin;
- One fortnightly recycling collection service and one 240L recycling bin
Council will not provide commercial and industrial properties with a green organics Kerbside Collection Service. Businesses are responsible for the appropriate disposal of waste material produced in excess of this amount.
Large commercial shopping centres that have a number of small shops and where mobile garbage bins are not deemed practical by Council, the shopping centre may opt to use its own commercial service but is required to provide a waste management plan to satisfy Council of the waste services to be provided to all tenants.
Please refer to the interactive Kerbside Waste Collection eMap or Kerbside Waste Collection Calendar to determine your collection day.
Alternatively, download the FREE My Local Services App and get a reminder when to put your bins out.
The Kerbside Collection Service operates between the hours of 7am and 7pm in township residential areas, along township main streets, CBD areas (Mount Barker), and along rural roads the service may start from 6am.
All bins are to be placed adjacent to the kerbside at the front of the property or an equivalent point determined between the contractor and the resident. Bins are to be placed at least 50cm apart between 4pm the day before collection day and 6am on collection day. Bins not placed out by this time may be classified as a non-collection and the contractor may not collect this bin until the following scheduled collection day i.e. one or two weeks later depending on the bin type.
It all depends on which side of the boundary road you are. Please contact Council for assistance on 08 8391 7200.
Primary and secondary schools are entitled to the following, per Rateable Property:
- provision by Council of a maximum of one 140L waste bin and one weekly 140L collection service,
- provision by Council of a maximum of one 240L recycling bin per 100 students and a fortnightly 240L recycling collection service, and
- provision by Council of a maximum of one 240L green organics bin and one fortnightly organics collection service
From 1 October 2026, new schools in a designated 'township' area will receive a 240L green lidded bin for green waste. This applies to new bin applications only. Green bins will not be issued retrospectively.
Schools will be responsible for managing the disposal of waste to landfill in excess of the capacity provided.
The owner of the property is responsible for securing Council’s 140L waste bin and 240L recycling bin, and 240L green organics bin (if provided) during demolition or alternatively contact Council to arrange for the bins to be removed prior to demolition. This will result in the removal of the remainder of the Annual Service Charge (pro rata) once the bins are removed.