Environmental Health Officers investigate any complaints or concerns raised by the public concerning food businesses i.e. supermarkets, fast-food outlets, cafés, restaurants, food trucks and food stalls.
Types of complaints/concerns include:
- suspected food poisoning
- foreign object in food (packaged or unpackaged)
- unhygienic food handling, storage, transport or preparation
- unclean food premises
- quality issues related to spoilage (e.g. mould). rancid, bitter or off flavor food items
- pest/ insects in foods or food business
- food sold past its use by or best before dates.
Record details including where and when the product was bought/consumed, a description of the problem and if applicable dates on the package.
Have a complaint about food you have already bought?
If you have a complaint about food you have already bought, and have a sample please contact an Environmental Health Officer on (08) 8391 7200. They will advise you whether to keep the sample.
If required, samples need to be stored correctly:
- Food poisoning – Food needs to be kept in the fridge (not the freezer) in a plastic bag
- Other complaints – Keep the food in a plastic bag in the freezer (as long as the product will not deteriorate by being frozen)
Record details including where and when the product was bought/consumed, a description of the problem and dates on the package. You can fill out the relevant section of the Food Complaint Investigation Assessment Form and send it email@example.com
If you have any concerns, please contact the Environmental Health Officers on (08) 8391 7200.
For further information go to - www.sahealth.sa.gov.au