Click here to learn more including changes to Council Services

Dismiss alert

Food Complaints

Environmental Health Officers investigate any complaints or concerns raised by the public concerning food businesses i.e. supermarkets, fast-food outlets, caf├ęs, restaurants, food trucks and food stalls.

Types of complaints/concerns include:

  • suspected food poisoning
  • foreign object in food (packaged or unpackaged)
  • unhygienic food handling, storage, transport or preparation
  • unclean food premises
  • quality issues related to spoilage (e.g. mould). rancid, bitter or off flavor food items
  • pest/ insects in foods or food business
  • food sold past its use by or best before dates.

Record details including where and when the product was bought/consumed, a description of the problem and if applicable dates on the package.

Have a complaint about food you have already bought?

If you have a complaint about food you have already bought, and have a sample please contact an Environmental Health Officer on (08) 8391 7200. They will advise you whether to keep the sample.

If required, samples need to be stored correctly:

  • Food poisoning – Food needs to be kept in the fridge (not the freezer) in a plastic bag
  • Other complaints – Keep the food in a plastic bag in the freezer (as long as the product will not deteriorate by being frozen)

Record details including where and when the product was bought/consumed, a description of the problem and dates on the package. You can fill out the relevant section of the Food Complaint Investigation Assessment Form and send it council@mountbarker.sa.gov.au

If you have any concerns, please contact the Environmental Health Officers on (08) 8391 7200.

For further information go to - www.sahealth.sa.gov.au