Click here to learn more including changes to Council Services

Dismiss alert

Non Drinking Water Supply Interruptions

Notice of Supply Interruption

If you have any queries regarding a supply interruption, please contact Damian Lethbridge, Wastewater Technical Officer, on telephone 8391 7241 or email

4 September 2020

Meadows Recycled water supply was reinstated in Jan 2020. However, due to odour and water quality (staining) complaints from customers the supply of recycled water was suspended on 24 Jan 2020. Whilst there was no public health issue, supply of bore water (backup supply) to customers commenced on 24 January 2020 and has remained in place until the cause of the issues are satisfactorily resolved.  Supply of recycled water on is expected to commence at the end of 2020.

15 July 2019

Update on the investigations into the recycled water supply.

The cloudy appearance that some properties are noticing is due to air entrained within the water which gives it a milky appearance, investigations into the source of the air are ongoing and the results will be posted to Council's website once they are available. It is important to note that the air in the water is not impacting on water quality, only its appearance.

The odours are still being investigated, Council recognises the impact that this is having on customers and will be turning off the recycled supply today until the cause can be determined.  Council’s bore water system will be used to supply water to properties while the recycled water is off line, this is an automatic transition that will not interrupt supply.

Council has tested the recycled water at various locations, these tests have confirmed that the recycled water supplied to properties complies with the National Recycled Water Guidelines and is safe to use for its intended purpose. However, due to the odours the recycled supply will be stopped until the source of the odours can be identified and rectified. The results of this part of the investigation will also be reported via Council’s web-site.

As described above, the bore water supply is used as a back-up supply when the recycled water is off line or unavailable. The staining in toilets that some properties have noticed is due to the iron content of bore water and is not associated with water quality issues, it is normal for some staining to occur from the use of bore water.

Council staff will be in the area again today. They will bleed recycled water from the mains to speed up the transition to bore water. When further information becomes available this will be uploaded to the Council’s website.

12 July 2019

Council is aware of recent issues associated with the Recycled Water Supply at Meadows and would like to assure our Recycled Water Customers that the water is meeting specifications and has been tested regularly both at the source and at properties to ensure compliance with supply standards.

Council’s Wastewater Team have conducted testing at individual properties and flushing of the mains, they are in the area today (Friday 12 July) to continue with line flushing and monitoring of the recycled water supply.

Recent test results from properties have confirmed that the water is safe to use for its intended purpose. Investigations into localised odours and discoloration are continuing to determine the cause, however it is believed at this stage to be associated with minerals in the bore water that is used to provide a backup supply to the recycled water system.

Regular updates will be posted on Council’s web-site.

20 May 2019

The recycled water supply from the Meadows Wastewater Treatment Plant will be reinstated today to customers in Meadows.

Council's recycled water supply in Meadows (used predominantly for toilet flushing and garden watering) has been offline for an extended period to allow for some planned and unplanned maintenance and repairs to occur. Whilst this supply was offline, Council’s groundwater bore supply was in operation resulting in negligible disruption to customers.

3 April 2019 -  Meadows Non-Drinking Water Supply

Planned maintenance will be undertake on Wednesday 3 April 20109 

The Mount Barker District Council advises that due to programmed works, non drinking bore water/ recycled water supply will not be available on Wednesday 3 April between 7.30am to 3.30pm.

21 January 2019 - Non Residential Recycled water Supply

Council is currently repairing a recycled water main break on Bald Hills Road and expect the works to be completed by 22 January.

10 January 2019 - Meadows Non-Drinking Water Supply

Emergency repairs are being undertaken to the bore water supply today between 12 midday and 1pm.

19 December 2018 - Meadows Non-Drinking Water Supply

A supply pipe has ruptured, requiring emergency repairs to be undertaken today between 11am and 12 midday.

18 December 2018 - Meadows Non-Drinking Water Supply

Planned maintenance will be undertake on Tuesday 18 December 

The Mount Barker District Council advises that due to programmed maintenance works, non drinking bore water/ recycled water supply will not be available on Tuesday 18 December 2018between 9.30am to 3.30pm.

While every effort will be made to adhere to these times, the nature of the work is such that some extension of time may be required.  Please check Council’s website for any updates.

Customers should store sufficient water to adequately provide for their non drinking requirements for a longer period than anticipated, or plan to use an alternative water source.

10 December 2018 - Meadows Non-Drinking Water Supply

Emergency repairs to the bore system will be completed today.  This will result in no water supply during repairs.  It is expected the water supply will not be available for several hours.

29 October 2018 - Meadows Non-Drinking Water Supply (Recycled Water)

Recycled water customers in Mawson Green may experience low pressure due to the supply being switched to bore water due to technical issues with the  recycle water system. Staff are currently working on the issue as a matter of urgency. Further updates will be provided via the website.