Customer Experience Strategy
In December 2023, Council endorsed the Customer Experience (CX) Strategy 2024-2027 (agenda / minutes) which is a significant step towards enhancing the way we serve our wonderful community. We have developed this Strategy to ensure that every interaction you have with us is both meaningful and positive.
This Strategy has been shaped by your Elected Representatives, our employees, and most importantly, you - our customers. We have some big aspirations about what we want to be known for when it comes to customer experience and are excited to share and be held accountable for our vision for CX into the future.
In this Strategy, we have outlined a set of commitments that will shape our interactions with you. These include active listening, prompt and responsive service, mutual respect, transparency, consistency, and a commitment to continuous improvement. We, together with your Elected Representatives and Council’s employees are committed to making meaningful changes to the way we work and to putting you - our customers - at the heart of everything we do.
You can read the Customer Experience Strategy 2024-2027 here.