Requesting a service

If you have a specific request (this can include reporting issues such as potholes etc) you can make an application for a service in a number of ways as listed below:

• Completing the online form
• Phoning 8391 7200
• Faxing 8391 7299
• Emailing council@mountbarker.sa.gov.au
• Writing a letter to Mount Barker District Council, PO Box 54, Mount Barker 5251
• Petition to Council
• Visiting the Council customer service office – Level 1, 6 Dutton Road, Mount Barker.
• Download the free My Local Services app to your device and use the Report It feature.

Council will respond to telephone messages within 24 hours (or next business day) regardless of whether the query has been resolved.

Council will acknowledge a customer request within (2) business days.

Council will respond within [10] business days advising of Council’s intentions in regard to the request.

Further information can be found in Council’s Request for Service Policy and Procedure

Making a complaint

Complaints provide the opportunity to improve our services.  Council will try to immediately resolve the complaint.  However if this cannot be achieved the complaint will be escalated to a more senior officer. You can make a complaint using the online form.

Please refer to the Complaints Policy and Procedure and or Employee Conduct Complaint Resolution Procedure (External Complaints Only) for more detail.

Requesting an internal review - $20 application fee applies

Should you believe Council has made a wrong decision you may request a formal internal review. Please refer to the Internal Review of Council’s Decision Policy and Procedure for more detail on how to request an Internal Review.

Protocol - Ombudsman Enquiry Procedure - A Guide for Councils

Your feedback is valued

Mount Barker District Council is keen to continually improve the services it provides and your feedback can help us. To provide your feedback, please complete the online form.