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Internal Review and Feedback

Customer Requests

If you have a specific request you can make application for a service in a number of ways:

  • Completion of the appropriate form on Council’s website
  • Telephone – 8391 7200
  • Fax – 8391 7299
  • Email –
  • Letter – Mount Barker District Council, PO Box 54, Mount Barker 5251
  • Petition to Council
  • Visit the Council customer service office – Level 1, 6 Dutton Road, Mount Barker.

Council staff will respond to telephone messages within 24 hours (or next business day) regardless of whether the query has been resolved.

Council staff will acknowledge a customer request within (2) business days.

Council staff will respond within [10] business days advising of Council’s intentions in regard to the request.

Further information can be found in Council’s Request for Service Policy and Procedure

Complaints Handling

Complaints provide the opportunity to improve our services.  Council will try to immediately resolve the complaint.  However if this cannot be achieved the complaint will be escalated to a more senior officer.

Please refer to the Complaints Policy and Procedure and or Employee Conduct Complaint Resolution Procedure (External Complaints Only) for more detail.

Internal Review

Should you believe Council has made a wrong decision you may request a formal internal review. Please refer to the Internal Review of Council’s Decision Policy and Procedure for more detail on how to request an Internal Review.

Protocol - Ombudsman Enquiry Procedure - A Guide for Councils

Your Feedback is valued

Mount Barker District Council is keen to continually improve the services it provides and your feedback can help us. Please complete the Feedback form