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Frequently Asked Questions

Council applies a refuse charge for the provision of kerbside waste and recycling services as provided for under the Local Government Act 1999 to directly apportion the cost of the service and to accommodate differential levels of service provision.

For 2020/2021 financial year the following service charges apply:

  • Rural area (kerbside waste & recycling only) $169
  • Township area (above services plus fortnightly green organics collection) $201

The kerbside collection service will be provided to all residents with the exception of some rural properties that are inaccessible to the collection vehicle. If your property is deemed inaccessible by either the contractor or Council, you will have the option to take your bins to an alternative location or not be included in the collection service. Properties not included in the collection will not be charged.

All rateable commercial and industrial properties will be provided with the service with the exception of green organics. Businesses are responsible for the appropriate disposal of waste material produced in excess of this amount.

No, the cost of the new 140L (blue lid) and new 240L (yellow lid) bins is included in the annual refuse charge.

Your 140L (blue lid) waste bin will be collected weekly, and your 240L (yellow lid) recycling bin will be collected fortnightly. If you live in a township, you're 240L (green lid) green organics waste bin will be collected on the alternative fortnight to recycling. For more information on how to use your bin system refer to

Please refer to your calendar to determine your collection day. Your waste & recycling bins will be collected on the same day each week:

Week 1: 140L (blue lid) waste bin & 240L (yellow lid) recycling bin; and

Week 2: 140L (blue lid) waste bin & 240L (green lid) green waste bin (township only).MLSA Logo

Alternatively, download the FREE My Local Services App and get a reminder when to put your bins out. Find out more by clicking on the following link

It all depends on which side of the boundary road you are. Please contact Council for assistance.

Unless you are a primary producer (with no dwelling), your land is vacant, or if the truck cannot access your property there is not an opportunity for property owners to opt out of having access to the service and paying the annual refuse charge.

Missing or Stolen Bin(s)

If your waste or recycling bin has gone missing or has been stolen from your property, the resident will need to obtain a police report number from SAPOL or, complete a statutory declaration and provide this information to Councils contractor SOLO. Once approved, SOLO will deliver a replacement bin to the property at no charge to the resident.

With your green organics bins (green lid), due to the bin being privately owned, replacement of a missing or stolen green organics bin is at the residents/owners own expense.

Damaged Bin(s)

If you have found your waste or recycling bin to have been damaged, Councils contractor SOLO will action repair and/ or replacement only if it can be reasonably demonstrated that the damage was not the fault of the resident.

Damaged caused to your green organics bins as a result of the contractor may be replaced however, this is at the direction of the contractor due to the bin being privately owned. Please contact SOLO in this matter.

All waste and recycle bins will have a unique identification code which will be linked to each property. If you find a bin, please contact Council and advise the identification number located on the left hand side of the bin.

For further information please contact SOLO Resource Recovery by emailing them on or call Council on 8391 7200.

Property owners requiring a new waste and recycling service are required to complete the Request for Kerbside Refuse Service online form. A minimum of 10 business days are required to process an application. Once approved, Council’s Contractor SOLO will arrange for a waste bin (blue lid) and recycling bin (yellow lid) to be delivered to your property and will be placed on kerbside for your collection. Approved applications will have bins delivered on a Thursday.

Request for a new or additional Kerbside Waste Recycling and Green Organics Service online form

Requests for Additional Services will normally be for one extra service only and are at the discretion of Council. New and Additional Services will be charged at the applicable Waste Service charge or pro rata for part of a financial year. Use the online form to request an additional service to your property.

Request for a new or additional Kerbside Waste Recycling and Green Organics Service online form

Only residents that live within areas classified as 'Township' for the purposes of kerbside collection receive a fortnightly green waste collection service.

Residents are required to provide suitable green waste bin for this service. Bins must be a 240L wheelie bin with a dark green body and green lid. Bins can be purchased from hardware stores, second hand yards, Salvage & Save located next to Windmill Hill etc. Green organics bins can also be purchased direct from SOLO (Council’s Contractor) on 08 8295 5077 for approximately $80 (plus GST), SOLO will arrange for delivery of the bin to your property. Green waste bins remain the property of the resident